TERMS & CONDITIONS

At Keep Exploring UK, we’re dedicated to delivering more than just high-quality outdoor gear — we’re here to provide outstanding service that supports every step of your journey. Whether you're shopping for hiking essentials, sustainable clothing, or adventure-ready accessories, our customer care team is here to make sure you have the best possible experience.

We know that every explorer has different needs, so we take a personal approach to customer support. From helping you choose the right gear and checking stock availability to tracking your order or assisting with returns, we’re always ready to help — quickly, clearly, and with care.

Here’s what you can expect from our customer care team:

• Fast, friendly support: We aim to respond to all inquiries within 24 hours (Monday to Friday), with real humans who know our products and care about your experience.

• Product guidance: Need help choosing the right size, materials, or type of gear? We’ll offer honest, helpful advice based on your needs.

• Order assistance: Whether you need to make a change, track your order, or request a return or exchange, we’ll guide you through the process smoothly.

• Aftercare & follow-up: We’re still here for you after your order arrives — if anything’s not right, we’ll work quickly to resolve it.

We believe in making outdoor exploration accessible, sustainable, and enjoyable — and that starts with a customer care experience you can count on. You can reach us via email at [your email], through our contact form, or on our social media channels. No bots, no fuss — just genuine support from a team that loves the outdoors as much as you do.

Your adventure matters to us. And no matter where you're headed — we’re here to help you keep exploring.

Let me know if you want to include specific contact hours, add a live chat mention, or link to FAQs or your return policy within this section. Happy to tailor it even more!